Privacy Policy

We at Raaaft Ltd are committed to protecting any data that we collect concerning you.  This Privacy and Data Protection Policy sets out how we collect and use personal and other data that you provide to us when you use our website and buy any products from us.  By using our Services or otherwise communicating with us you accept and consent to the collection, use and transfer of your personal information in  accordance with this Policy.

We are committed to protecting your privacy.

This Policy indicates the type of processes that may result in data being collected about you.  Your use of our website ( and buying products from us gives us the right to collect information that you have agreed to.

Information Collected

In order to use our Services we collect, store and use the following kinds of personal data:

  •  Data  that you provide to us when you register for use of our website or our Services.
  •  Data that you provide when you use any of the Services that we provide.
  •  Records of our contact with you, which may include notes on our systems, telephone calls,  emails or electronic communications and written correspondence.
  • Data about your computer such as your IP address and use of our site (e.g. frequency & length of visits, pages visited)
  • Payment card information.
  • Your image may be recorded on CCTV when you visit our shop (Craftworld)

Information Use

We will use personal data that we collect in the following ways:

  • To provide and administer our Services to you (for instance, processing orders and payments)
  • For good governance, accounting, and managing and auditing our business operations.
  • To operate the website from a technical and practical perspective.
  • To protect our business and your account from fraud and other illegal activities (for instance, by checking your password when you log in).
  • For internal record keeping.
  • To personalise your use of the site (for instance, to follow up on purchases made in the website).
  • For the purpose of customer care (for instance, responding to queries, refund requests and complaints, monitoring emails, calls and other communications).

In addition to then use of your information as we have described above we may (if you have specifically opted in on registration with us) Use your personal data to send you emails and marketing communications from us and from third parties.

  • Companies and other persons who help us provide our services ( for instance, parcel carriers and delivery companies for despatching and delivering products to you, software and web host providers for IT support, website and e-marketing support and in the improvement and optimisation of our website).
  • Our legal and professional advisors.
  • Debt collection agencies for debt  recovery.
  • In the event that we sell or buy any business or assets, in which case me may disclose your personal information to the prospective seller or buyer and it may be one of the transferred assets.
  • If we are under a duty to disclose or share your personal information in order to comply with any legal obligation.
  • In order to enforce or apply our Terms and Conditions or to protect the rights, property, or safety of Raaaft Ltd and Craftworld, our customers, or others.  This includes exchanging information with other companies and organisations for the purpose of fraud protection and credit risk reduction.

Information you provide to us by telephone, email or otherwise howsoever and which we collect will be filed and sorted at our registered address and on secure servers of our software and website hosting services providers.  This information will be stored at a destination within the European Economic Area (“EEA”)

Payment transactions are processed by a third party using a secure online gateway that encrypts your card details and cannot be accessed by us.  Unfortunately, the transmission of information via the internet is not completely secure.  Although we will do our best to protect your personal information, we cannot guarantee its security and any transmission is at your own risk.  Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

All reasonable precautions are taken to prevent unauthorised access to your information.  This safeguard may require you to provide additional forms of identity should you wish to obtain information about your account details.

Types of communications

By submitting your email address you are consenting to receive the particular piece of information you requested, as well as allowing us to send you appropriate and useful communications.  This includes, but is not limited to; account statements, special offers, exclusive offers, new products, tips and ideas and news from our business.

At any time, you can update your preferences by clicking the link in any email you receive from requesting any changes.  We will of course need to verify your identity before we can speak to you about the data or act on your instructions.

Website cookies

Cookies are small text files (generally filled with letters and numbers) which the majority of   websites store on your computer or handheld device.  These cookies are harmless and cannot cause damage to your computer.  Cookies allow us to provide important site functionality so you don’t have to re-enter lots of information.  They also allow us to remember what links and pages have been clicked or viewed during a session.  Without cookies, website features such as shopping baskets and privileged information for registered users could not work as they do now.  Cookies are generally beneficial, making your interaction with websites smoother and much easier.

We may use cookies to keep track of what you have in your basket, to keep you logged in, to suggest products you might be interested in while you visit, to remember certain choices you have made, or to remember you when you come back to our site (for example).  We do not store any personal information in these cookies at all, not even in an encrypted form.

Some cookies may also be set by third parties (such as Google) for statistics and to helop us improve the services and products we provide to you. None of these cookies collect personal information that would allow anyone to identify individual users of our site.

Most web browsers allow user privacy settings to block either all cookies, or third-party cookies.  Blocking cookies will, however, have a negative impact upon the usability of many websites, including ours.  Please visit for comprehensive information on how to change your cookie settings in a wide variety of different web browsers.

By using our site  you give us consent to store cookies on your computer.  If you do not wish to consent then you must either disable cookies in your browser/handheld device or refrain from using our site.  

Google Analytics

Google Analytics is a website monitoring tool that allows users to see volumes of website visitors, their source, and to analyse how the content of their website is viewed and navigated.  This in turn allows optimisation of the content and pages on our website and the marketing programmes that drive traffic to the website.  Google Analytics does not store any personal information about website visitors, but does use persistent cookies to identify repeat visitors.  You may universally opt-out of all Google Analytics tracking used by all websites by visiting the following URL – HTTPS://

Disclosing Information  

We do not disclose any personal information obtained about you from our website or by any other means to third parties.

Changes to this Policy

Any changes to our Privacy and Data Protection Policy will be placed here and will supersede this version of our Policy.  We will take reasonable steps to draw your attention to any changes in our Policy.  However, to be on the safe side, we suggest that you read this document each time you use the website to ensure that it still meets with your approval.

Contacting us

We’ll only keep your personal data for as long as is necessary, based on our legal requirements and for the purpose for which it was collected.  At the end of that retention period, your data will either be deleted completely or anonymised.

If you have any questions about our Policy, or the way in which we collect or process your information, please contact us.  Similarly , if the information we hold about you is incorrect or out of date, please let us know and we will investigate further to correct any inaccuracies or if you require us to remove your details from any list under our control.

You can also find out more about your rights under the Data Protection Act 1998 and General Protection Regulation by visiting the Information Commissioner’s Office website at

<>How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to Raaaft, 23-29 Queen Street, BT1 6EA Belfast.  You may request that your personal information be removed from our database at any time by emailing  We will remove your information from our database within the legal required time period.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CARTThe association with your shopping cart.
CATEGORY_INFOStores the category info on the page, that allows to display pages more quickly.
COMPAREThe items that you have in the Compare Products list.
CURRENCYYour preferred currency
CUSTOMERAn encrypted version of your customer id with the store.
CUSTOMER_AUTHAn indicator if you are currently logged into the store.
CUSTOMER_INFOAn encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDSStores the Customer Segment ID
EXTERNAL_NO_CACHEA flag, which indicates whether caching is disabled or not.
FRONTENDYou sesssion ID on the server.
GUEST-VIEWAllows guests to edit their orders.
LAST_CATEGORYThe last category you visited.
LAST_PRODUCTThe most recent product you have viewed.
NEWMESSAGEIndicates whether a new message has been received.
NO_CACHEIndicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CARTA link to information about your cart and viewing history if you have asked the site.
POLLThe ID of any polls you have recently voted in.
POLLNInformation on what polls you have voted on.
RECENTLYCOMPAREDThe items that you have recently compared.
STFInformation on products you have emailed to friends.
STOREThe store view or language you have selected.
USER_ALLOWED_SAVE_COOKIEIndicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDSThe products that you have recently viewed.
WISHLISTAn encrypted list of products added to your Wishlist.
WISHLIST_CNTThe number of items in your Wishlist.
frontend_cidYour customer id
offerTo limit how often you see the offer at the top of the screen
splashTo limit how often you see our intro animantion on the homepage