Refund and Returns Policy

Raaaft will gladly exchange goods or refund the full price of any item purchased. We simply ask that it is returned within 28 days in its original and unspoilt condition with the original wrapping, along with proof of purchase. Some items may be excluded, for example, bridal items, books, cut lengths, paint, aerosols, threads and special orders. Please telephone 02890 249000 if you need to query the return of a product. Any postage costs for returns unless the item is faulty will be the responsibility of the customer.

Faulty items will be exchanged or refunded providing they are not faulty with wear and tear or misuse. To return a faulty item please contact 02890 249000 to arrange for returns authorisation number. Replacements will only be dispatched upon the receipt of the faulty item.